Why can’t I connect/sync the registered biometric unit?
1. Why can’t I connect/sync the registered biometric unit?
- Check if the biometric unit and mobile phone connection are on the same network.
- Check if the IP address of biometric unit you inputted is correct.
To check the IP Address on the biometric unit here are the steps.
For LAN (Local Area Network) / Wired Devices
Step 1: Press [M/OK].
Step 2: On Main menu, Select Comm.
Step 3: Select Ethernet, and you will see IP Address.
Step 4: Press back when done editing the IP Address. Configuration wil be automatically saved.
For Wireless Network (WLAN) Devices
Step 1: Press [M/OK].
Step 2: On Main menu, Select Comm.
Step 3: Select Wireless Network, Select the SSID/WiFi you are connected, and you will see IP Address.
Step 4: Press back when done editing the IP Address. Configuration will be automatically saved.
Note:
-DHCP or Dynamic Host Configuration Protocol, is used to dynamically allocate IP addresses for biometric unit via server. If DHCP is enabled, IP cannot be set manually.